Terms of Service
Effective Date: May 22, 2025 at 08:00 PM
These Terms of Service ('Terms') govern the provision of furniture restoration, refinishing, and colorization services by Northeast FL Wood Finishing & Restoration LLC ('Company') to you, the client ('Client'). By signing a Project Proposal, paying a deposit, or otherwise engaging our services, you agree to be bound by these Terms. Our services are exclusively offered within Northeast Florida.
Scope of Services
The Company agrees to perform the furniture restoration, refinishing, or colorization services ('Services') specifically detailed in the attached or referenced Project Proposal, Quote, or Work Order ('Work Order'). The Work Order will outline the specific scope, materials, and agreed-upon finishes.
- Client Responsibilities: The Client is responsible for providing accurate information regarding the furniture's condition, preparing the furniture (e.g., emptying drawers, removing personal items), and ensuring prompt communication. The Client is also responsible for timely drop-off and pick-up of items as agreed.
- Changes to Scope: Any changes to the agreed-upon scope of Services must be mutually agreed upon in writing between the Company and the Client. Such changes may result in adjustments to pricing and project timelines.
Estimates and Pricing
All project estimates provided by the Company are valid for a period of 30 calendar days from the date of issuance. The final price for Services may vary from the initial estimate due to unforeseen conditions, additional work requested by the Client, or material cost fluctuations. The Company will provide a detailed breakdown of costs in the Work Order.
- Reasons for Price Variation: Final pricing may vary if, upon commencement of work, hidden damage, structural weaknesses, or conditions are discovered that were not apparent during the initial assessment, or if the Client requests modifications that increase the scope of work or material requirements. Any additional work exceeding the original Work Order will require the Client's written approval before commencement and will be subject to additional charges.
Payment Terms
A non-refundable deposit of 50% of the estimated project cost is required to confirm your order and for the Company to begin work and procure necessary materials. The remaining balance is due in full upon completion of the Services and prior to the delivery or pick-up of the finished item(s).
- Accepted Payment Methods: We accept cash, checks, and any payment method supported by Stripe (including major credit cards like Visa, MasterCard, American Express, and Discover).
- Payment Clearance: All payments, especially checks, must clear before the release of the item(s).
- Late Payment Policy: If the final balance is not paid within three (3) months (90 days) of the project completion notification, a late fee of ten percent (10%) of the outstanding balance will be applied. This late fee will be applied once after the 3-month period.
- Cancellations: If a Client cancels a project after the deposit has been paid but before significant work has commenced or custom materials have been ordered, a portion of the deposit may be refunded at the Company's sole discretion, less any costs incurred for initial labor, material procurement, or administrative fees. If work has substantially commenced or custom materials have been ordered, the deposit will be non-refundable.
- Stripe Payment Processing Fee: Payments made via Stripe (credit or debit cards) are subject to a 3% processing fee.
Project Timelines
All project timelines provided are estimates. The actual completion time may vary based on project complexity, material availability, current workload, and unforeseen circumstances. The Company will make reasonable efforts to adhere to estimated timelines and will promptly communicate any significant delays.
- Delays Beyond Our Control: The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to, acts of God, natural disasters, supplier delays, unforeseen material shortages, or client-caused delays (e.g., late approvals, delays in providing necessary information or access).
Warranty
The Company provides a 1-year warranty on workmanship for the Services performed, effective from the date of completion. This warranty covers defects in the application of finishes or structural repairs conducted by the Company under normal household use conditions.
- Exclusions: This warranty explicitly excludes damage resulting from misuse, neglect, accidents, environmental factors (e.g., extreme temperature or humidity fluctuations, direct sunlight exposure), cleaning with unapproved products, or alterations/repairs made by parties other than the Company. It does not cover pre-existing conditions or inherent weaknesses of the original furniture piece.
- Claim Process: Warranty claims must be submitted in writing to the Company within the warranty period, accompanied by photographic evidence. The Client must allow the Company to inspect the item to determine the validity of the claim and the appropriate remedy (repair, re-do, or partial refund, at the Company's sole discretion).
Limitation of Liability
The Company maintains comprehensive insurance coverage for client items while they are physically in our possession at our workshop. However, the Company is not responsible for pre-existing conditions, inherent weaknesses, or damage that occurs during transportation not handled by the Company (e.g., by client's chosen third-party movers).
- Declared Value: In the event of loss or damage to a client item while in the Company's possession, the Company's liability shall be limited to the fair market value of the item at the time it was delivered to the Company, up to a maximum of $1,000 per item, unless a higher valuation is explicitly declared by the Client and agreed upon in writing by the Company prior to services commencing.
- Exclusion of Consequential Damages: The Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to, loss of use, loss of value, or inconvenience, arising from the Services or these Terms.
Abandoned Property
Clients are required to pick up their finished furniture items within 30 days of notification of project completion. If an item is not claimed or the final balance is not paid within three (3) months (90 days) of the project completion notification, the item will be considered abandoned property.
- Disposal of Abandoned Property: The Company reserves the right to dispose of, sell, or otherwise reclaim abandoned property to cover outstanding balances and costs incurred (including but not limited to labor, materials, and any late fees). Reasonable efforts will be made to contact the Client at the contact information provided before taking such action. Proceeds from any sale will first cover outstanding amounts owed to the Company, with any remaining balance being returned to the Client if contact can be made and the Client can be located.
Dispute Resolution
Any disputes arising under these Terms shall first be attempted to be resolved through good faith negotiation between the Company and the Client. If a resolution cannot be reached through negotiation, the parties agree to engage in non-binding mediation in Duval County, Florida, as a prerequisite to any formal legal action.
Miscellaneous
- Photography and Marketing Rights: Client grants the Company permission to photograph items ('before and after') for portfolio and marketing purposes, including website display and social media. The Company will not disclose the Client's identity in such marketing materials without separate, specific consent.
- Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. The exclusive venue for any dispute arising out of or related to these Terms shall be the state or federal courts located in Duval County, Florida.
- Entire Agreement: These Terms, together with the executed Work Order, constitute the entire agreement between the Client and the Company regarding the Services and supersede all prior discussions, understandings, or agreements.
- Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
- Waiver: The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
Questions About Our Terms?
Contact us for clarification on any of our terms or conditions.